Shipping Policy

Last updated: 10 September 2026

This Shipping Policy explains how Fashion Hub processes and delivers orders placed through FashionHub.lk.

1. Delivery Locations

We deliver to eligible addresses throughout Sri Lanka. Delivery availability may depend on the destination, courier coverage and the type of product ordered.

Customers must provide a complete and accurate delivery address, including the district, city, postal code and a working telephone number.

2. Order Processing

Orders are normally processed after payment or order confirmation.

Orders placed on weekends, public holidays or outside normal business hours may be processed on the next working day. Processing may take longer during promotions, holidays or periods of high demand.

If an ordered product is unavailable, we will contact you to offer a replacement, arrange a refund or discuss another suitable option.

3. Estimated Delivery Time

Orders are generally delivered within 2 to 5 working days after dispatch.

Delivery to remote or less accessible locations may require additional time. Delivery times are estimates and are not guaranteed.

Delays may occur because of weather, public holidays, courier interruptions, incorrect addresses, security restrictions or other circumstances outside our reasonable control.

4. Delivery Charges

The applicable delivery charge will be displayed during checkout or communicated when the order is confirmed.

Delivery charges may vary according to:

Delivery location
Package size and weight
Product type
Selected delivery method
Promotional offers

Any special delivery fee will be communicated before the order is dispatched.

5. Order Tracking

Where tracking is available, we may provide a tracking number or delivery update by email, SMS, telephone or another available communication method.

Tracking information may take some time to appear after the parcel has been handed over to the courier.

6. Delivery Confirmation

A customer or another responsible person at the delivery address may be required to accept the parcel.

The courier may contact the telephone number provided with the order. Please make sure that the number is correct and that someone is available to receive the delivery.

7. Incorrect or Incomplete Addresses

Fashion Hub is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated delivery information provided by the customer.

If a parcel is returned because of an incorrect address, an unavailable recipient or repeated unsuccessful delivery attempts, the customer may be required to pay an additional delivery charge before the order is sent again.

Please contact us as soon as possible if you need to change your delivery information. We cannot guarantee that an address can be changed after an order has been dispatched.

8. Cash-on-Delivery Orders

Customers selecting cash on delivery should have the correct payment amount available when the order arrives.

Fashion Hub may contact the customer before dispatching a cash-on-delivery order. We reserve the right to cancel orders that cannot be confirmed.

Repeatedly refusing confirmed deliveries may result in the cash-on-delivery option being restricted for future orders.

9. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will check the delivery status with the courier. A parcel will not be treated as lost until the courier has completed its investigation.

10. Damaged Packages

Please inspect the package when it is delivered. If the package appears seriously damaged, opened or tampered with, you may refuse the delivery and contact Fashion Hub immediately.

If you discover that a product is damaged, incorrect or missing after opening the package, please contact us within 48 hours of delivery. Provide your order number and clear photographs or videos of the package and product.

Claims submitted after this period may be difficult to verify.

11. Failed Delivery Attempts

The courier may make more than one attempt to deliver an order. If delivery cannot be completed because the recipient is unavailable or cannot be contacted, the parcel may be returned to Fashion Hub.

Additional delivery charges may apply if you ask us to send the parcel again.

12. Changes and Cancellations

You may request an order change or cancellation before the order is dispatched. Once the parcel has been dispatched, we may be unable to change or cancel it.

Returns and refunds are handled according to our separate Return Policy and Refund Policy.

13. Changes to This Policy

Fashion Hub may update this Shipping Policy when our delivery methods, courier arrangements or business practices change. The revised policy will be published on this page with an updated revision date.

14. Contact Us

For questions about delivery or to report an issue, please contact us and provide your order number.

Fashion Hub
Website: https://fashionhub.lk
Email: info@fashionhub.lk