Privacy Policy

Last updated: 10 September 2026

Fashion Hub respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit FashionHub.lk, create an account, place an order, contact us or use our services.

1. Information We Collect

We may collect the following information:

Information You Provide

Your name
Billing and delivery addresses
Telephone number
Email address
Account login details
Products ordered and order history
Payment and transaction information
Messages, reviews, enquiries and other information you send to us

Information Collected Automatically

When you use our website, we may automatically collect certain technical information, including:

Your IP address
Browser and device information
Pages visited and products viewed
Date and time of visits
Referring website or source
Website activity and cookie information

2. How We Use Your Information

We may use your information to:

Create and manage your customer account
Process, confirm and deliver your orders
Process payments and refunds
Contact you about your orders or enquiries
Provide customer service
Improve our products, website and shopping experience
Prevent fraud, misuse and security incidents
Maintain business, tax and transaction records
Send offers, promotions or newsletters when you have agreed to receive them
Meet our legal and regulatory obligations

We will only use your information for legitimate business purposes, with your consent where required, or when necessary to provide a product or service you have requested.

3. Payments

Online payments may be processed by banks, card networks or third-party payment service providers. These providers may collect and process your payment information according to their own privacy policies and security practices.

Fashion Hub does not normally receive or store your complete debit or credit card details when payments are processed through an external payment gateway.

4. Sharing Your Information

We may share relevant information with trusted third parties when necessary, including:

Delivery and courier service providers
Payment gateways, banks and payment processors
Website hosting, information technology and security providers
Email, messaging and customer-support providers
Accountants, auditors and professional advisers
Government authorities or law-enforcement agencies when legally required

We do not sell or rent your personal information to third parties.

Service providers are given only the information reasonably required to perform their services and are expected to protect it appropriately.

5. Cookies

FashionHub.lk may use cookies and similar technologies to operate the website, remember your preferences, maintain your shopping cart, understand website usage and improve our services.

Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, may be used where permitted and with your consent when required.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional messages, we may use your contact information to send you information about products, offers and updates.

You may unsubscribe at any time by using the unsubscribe option in the message or by contacting us. Unsubscribing from marketing messages will not prevent us from sending necessary communications about your orders or account.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete orders and provide customer service
Maintain financial, tax and business records
Resolve complaints and disputes
Prevent fraud and misuse
Meet legal and regulatory requirements

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

8. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

However, no website, online transaction or electronic storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and should inform us promptly if they believe their account has been accessed without permission.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Ask us to correct incomplete or inaccurate information
Request deletion of information in certain circumstances
Object to or request restrictions on certain processing
Withdraw consent where processing is based on consent
Unsubscribe from promotional communications
Make a complaint regarding the handling of your information

Some requests may be limited where we must retain information to complete a transaction, meet a legal obligation, prevent fraud or establish or defend a legal claim.

To make a privacy request, please contact us using the details below. We may ask you to verify your identity before completing the request.

10. Children’s Privacy

Our website is intended for customers who can legally enter into online transactions. We do not knowingly collect personal information directly from children without appropriate consent.

If a parent or guardian believes that a child has provided personal information to us without permission, please contact us so that we can review and, where appropriate, delete the information.

11. International Data Processing

Some technology, hosting, payment or communication service providers may process information outside Sri Lanka. Where this occurs, we will take reasonable steps to ensure that the information receives appropriate protection in accordance with applicable law.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Fashion Hub is not responsible for the privacy practices, security or content of those external services. You should review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy when our services, business practices or legal obligations change. The revised policy will be published on this page with an updated “Last updated” date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

Fashion Hub
Website: https://fashionhub.lk
Email: info@fashionhub.lk